Puritybux - payout request reversed back to account balance (reply to admin)

I've not logged into this program for 2 months but apparently, admin has not resolved my problem.  They have forwarded me this link for reference to my problem but it doesn't seem to exist:

http://www.puritybux.com/pages/acc/forum/posts/2/779

Since that's the case, I've written to admin again as follows to get a proper explanation:

Let's see their response on this.